Hotel Housekeeping in a COVID-19 World

Your health and comfort are our top priorities. We are proud to announce that we have achieved the WELL Health-Safety Rating through the International WELL Building Institute (IWBI.) This evidence-based, third-party verified rating is designed to empower businesses to take the necessary steps to ensure the health and safety of their guests. We also follow a strict cleaning protocol, including utilizing electrostatic disinfectant sprayers and antiviral products in all rooms.

Q. How is The Stamford Hotel responding to COVID-19?

A. The safety of our guests and employees remains our top priority. We are training and monitoring employees on a daily basis to ensure comprehensive adherence to the latest guidelines on hygiene and containment in accordance with our local health department and the Center for Disease Control’s recommended practices. Our health and safety protocols are designed to address a broad spectrum of viruses, including COVID-19.

Q. What procedures do you have in place to ensure the health and safety of the hotel guests?

A. All of our employees are involved in the planning and implementation of our COVID-19 response. We already use cleaning and disinfecting protocols to thoroughly sanitize rooms after each guests’ departure and before the next guest arrives, paying special care and attention to high-touch items. In addition to a strong emphasis on handwashing protocols and our sanitizing product specifications, here are some of the additional steps we have taken to address this issue:

• Installed additional anti-bacterial stations at every elevator bank and in high traffic areas
• Increased the frequency of cleaning and disinfecting in public spaces, and our back of house areas, with special attention to public bathrooms, door handles, and counters.
• Extra disinfection for areas like light switches, door handles, TV Remotes, thermostats, and other High Touchpoint areas
• Electrostatic Sprayers and ultraviolet light to be used in the sanitizing process
• An official room seal indicating that the room has not been accessed after deep cleaning
• Insisting staff stay home when feeling unwell
• Enforced strict guidelines for return-to-work doctor’s clearance with any staff calling in sick

Q. What is your cancellation policy?

A. To ensure peace of mind when planning your next trip to Stamford, we have amended our cancellation policy, which will allow you to enjoy great savings, with no advance payment required, as well as a flexible cancellation—you can notify us up to 24 hours prior to your arrival date if your plans change.

If you are thinking about modifying or canceling an existing reservation, please contact us via email at info@thestamfordhotel.com and we will do our best to accommodate your requests. For guests who have booked via online travel agencies such as Expedia or Booking.com, please contact your service provider to inquire about their reservation modification and/or cancellation policies. For those with group bookings, please communicate directly with us to discuss your options.