Your health and comfort are our top priorities. We are proud to announce that we have achieved the WELL Health-Safety Rating through the International WELL Building Institute (IWBI.) This evidence-based, third-party verified rating is designed to empower businesses to take the necessary steps to ensure the health and safety of their guests. We also follow a strict cleaning protocol, including utilizing electrostatic disinfectant sprayers and antiviral products in all rooms.
A. The safety of our guests and employees remains our top priority. We are training and monitoring employees on a daily basis to ensure comprehensive adherence to the latest guidelines on hygiene and containment in accordance with our local health department and the Center for Disease Control’s recommended practices. Our health and safety protocols are designed to address a broad spectrum of viruses, including COVID-19.
A. All of our employees are involved in the planning and implementation of our COVID-19 response. We already use cleaning and disinfecting protocols to thoroughly sanitize rooms after each guests’ departure and before the next guest arrives, paying special care and attention to high-touch items. In addition to a strong emphasis on handwashing protocols and our sanitizing product specifications, here are some of the additional steps we have taken to address this issue:
A. To ensure peace of mind when planning your next trip to Stamford, we have amended our cancellation policy, which will allow you to enjoy great savings, with no advance payment required, as well as a flexible cancellation—you can notify us up to 24 hours prior to your arrival date if your plans change.
If you are thinking about modifying or canceling an existing reservation, please contact us via email at firstname.lastname@example.org and we will do our best to accommodate your requests. For guests who have booked via online travel agencies such as Expedia or Booking.com, please contact your service provider to inquire about their reservation modification and/or cancellation policies. For those with group bookings, please communicate directly with us to discuss your options.
For now, we wish to assure our guests and our community that everyone at The Stamford is committed to providing a safe, clean, and hospitable environment for our valued guests and employees alike. We hope this gives you confidence in the actions we are taking on your behalf, and we look forward to welcoming you to our extraordinary hotel. If there is anything else we can do to make your stay more enjoyable, please do not hesitate to contact us.